Refund Policy

1. Our Commitment to You

At Biodentex, we stand behind our products with confidence. We believe in the effectiveness of our oral health supplement, which is why we offer one of the most generous refund policies in the industry.

Our 180-day money-back guarantee gives you ample time to try Biodentex and experience its benefits. If you're not completely satisfied with your results, we'll refund your purchase—no questions asked.

2. Guarantee Coverage

Our 180-day money-back guarantee covers:

• All Biodentex packages — single bottles, 3-bottle, and 6-bottle packages
• Opened and unopened bottles — you can return products even after trying them
• Any reason for dissatisfaction — whether you didn't see results or simply changed your mind

The guarantee period begins from the date of your original purchase, not the date you receive your order.

3. How to Request a Refund

Requesting a refund is simple and hassle-free. Follow these easy steps:

4. Refund Details

What's Included in Your Refund:

• Full purchase price of Biodentex products
• Applicable taxes paid on your order

What's Not Included:

• Original shipping and handling fees (if applicable)
• Return shipping costs (customer responsibility)

5. Refund Timeline

We process refunds as quickly as possible:

• Refund Processing: 7-10 business days after receiving your return
• Bank Processing: Additional 3-5 business days depending on your financial institution
• Credit Card Refunds: May take 1-2 billing cycles to appear on your statement

You'll receive an email confirmation once your refund has been processed.

6. Eligibility Requirements

To qualify for our 180-day money-back guarantee:

• Your refund request must be made within 180 days of your original purchase date
• Products must be purchased directly from our official website (www-biodentex.com)
• You must return the product bottles (even if empty) to our returns center
• Each customer is eligible for one refund per household

Orders purchased from unauthorized retailers or third-party sellers are not eligible for our money-back guarantee.

7. Damaged or Defective Products

If you receive a damaged or defective product, please contact us immediately at [email protected]. We will:

• Send you a replacement product at no additional cost, OR
• Provide a full refund including original shipping costs

Please include photos of the damaged product and packaging when contacting us. This helps us improve our shipping process and resolve your issue quickly.

8. Wrong Item Received

In the rare event that you receive the wrong item:

• Contact our support team within 7 days of receiving your order
• We will ship the correct item immediately at no cost to you
• We'll provide a prepaid return label for the incorrect item

9. Cancellation Policy

Before Shipping: If your order has not yet shipped, you can cancel for a full refund by contacting our support team.

After Shipping: Once your order has shipped, it cannot be cancelled. However, you can return the product upon receipt using our 180-day money-back guarantee.

No Subscriptions: Biodentex orders are one-time purchases only. There are no automatic subscriptions or recurring charges.

10. Return Shipping

For standard refund requests:

• Return shipping costs are the responsibility of the customer
• We recommend using a trackable shipping method
• Keep your tracking number until your refund is processed
• We are not responsible for returns lost in transit without tracking

For damaged, defective, or wrong items, we will provide a prepaid return label.

11. International Orders

Our 180-day money-back guarantee applies to international orders with the following considerations:

• International return shipping costs are the customer's responsibility
• Customs duties or taxes paid are non-refundable (contact your local customs office)
• Allow additional time for international returns to reach our facility
• Refunds are issued in USD and converted by your bank at current exchange rates

12. Frequently Asked Questions